Should a customer wish to withdraw from an event having already entered and paid there are several options;
We offer a refund in the case of a medical issue preventing the customer from taking part in the event. This is only applicable up to 10 weeks before the event and on production of a medical certificate. If a discount is used at time of purchase, the entry fee paid will be subject to refund and not the standard advertised fee (if different). All refunds incur an admin charge of £5 (refund is issued minus £5 admin charge). If the refund applies to a group entry the admin charge is £5 per person.
Immediate entry cancellation
If the customer decides that they no longer want to take part within 3 days of entering, regardless of reason, we will refund the entry fee. All refunds incur an admin charge of £5 (refund is issued minus £5 admin charge) If the refund applies to a group entry the admin charge is £5 per person.
Event Distance Transfer
Participants can transfer to another distance within the event subject to there being capacity within the requested distance.
Transferring to a shorter distance:
The entrant will be issued an online entry token for the shorter distance event, and they are removed from the longer distance event. No admin fee is charged, and no entry fee is refunded.
Transferring to a longer distance:
The entrant will be required to pay the difference in price between the original entry fee paid, and the current entry price of the longer event. Upon payment the entrant will be issued an online entry token for the longer distance event, and they are removed from the shorter distance event.
All distance transfer requests should come via email at email@example.com
A runner, who is no longer able to take part, is entitled to reallocate their place in an event to another participant for a fee of £10, payable to the event organiser. This option is only available prior to race number allocation. The existing runner requests via email to firstname.lastname@example.org to exchange their place and supplies new runner email address. The new runner is then issued an online entry token upon payment of the £10 fee whereupon the existing runner is replaced in the system with the new runner.
Event entries are not transferable into subsequent years events and we do not offer a deferment policy.